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Frequently Asked Questions
Find quick answers to some of our most commonly asked questions.
If you require further assistance, please feel free to contact us.
Before Purchase
Please refer to our Sizing Guide for instructions on measuring your ring, bracelet, or necklace size before placing an order.
Yes. We offer bespoke jewellery services tailored to your ideas and preferences.
You may learn more on our Bespoke page or contact us to discuss your project.
We offer a range of local and international payment options.
Please visit our Payment page for more information.
Yes. We offer:
Self-collection (Brunei)
Runner delivery within Brunei
Postal delivery within Brunei
International shipping
Please visit our Shipping & Delivery page for details.
Local postal delivery follows PosBru's prevailing rates, while runner delivery charges vary depending on location.
International shipping costs depend on the destination and package weight.
Please refer to our Shipping & Delivery page for more information.
Yes, studio visits are available by appointment only. We are unable to accommodate walk-in visits.
Please contact us to arrange a suitable time.
After Purchase
Yes. All YKS jewellery creations are covered by a 90-day workmanship warranty from the date of purchase.
Please visit our Warranty page to learn more.
Please contact us as soon as possible and provide photographs together with your proof of purchase.
Warranty assessments may require the jewellery to be returned to YKS for evaluation.
Resizing and repair services are available for many YKS creations.
We also offer selected repair and restoration services for jewellery purchased elsewhere.
Please contact us for an assessment, as feasibility and charges vary depending on the piece.
Different materials require different care methods.
Please visit our Product Care page for guidance on caring for sterling silver, plated jewellery, pearls, jade, gemstones, and other metals.
Certain metals, such as sterling silver, naturally develop tarnish over time.
This is a normal characteristic of the material and does not indicate poor quality.
You may refer to our Product Care page for cleaning and maintenance advice.
Due to the nature of our products, returns and refunds are generally not accepted.
However, warranty claims relating to workmanship defects will be assessed in accordance with our warranty policy.
Please contact us if you have any concerns regarding your purchase.
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